Is it worth repairing an old laptop?
I get this question most weeks. Sometimes a repair is the smart move, and sometimes it is not....
About Kevin
About Kevin at K1 IT Solutions, Your Melbourne IT Specialist
I’m Kevin at K1 IT Solutions, a Melbourne IT specialist based in Templestowe. For 20 years I’ve fixed computers, sorted out networks and built PCs for local households, home offices and small businesses. When you call, you get me, not a call centre.
39
five-star Google reviews
Real reviews from Melbourne homes and small businesses I’ve helped.
20 Years
hands-on experience
Over 2,000
clients helped
6,000
jobs done
Local
based in Templestowe
Meet Kevin
Hi, I’m Kevin. You Get Me, Not a Call Centre.
I run K1 IT Solutions on my own from Templestowe, in Melbourne’s north-east. I’ve spent 20 years fixing computers, sorting out networks and building PCs, with over 2,000 clients and 6,000 jobs behind me. There’s no team and no call centre. The person who answers the phone is the person who does the work.
I help households, home offices and small businesses across Melbourne’s north-east and inner east, from Doncaster and Box Hill to Blackburn, Balwyn and Ringwood. That covers slow or broken laptops and PCs, data recovery and backups, email, Wi-Fi and networks, and cybersecurity checks.
When you call, you get me. I find out what’s really wrong, tell you the cost before I start and explain it in plain English. You can drop your device off, book a visit at your home or office, or I can help remotely.
Related services: Computer repair and troubleshooting, Data recovery and backup, Network and Wi-Fi setup.
My certifications include MCSE, Microsoft Azure Fundamentals, IBM z/OS Administration, ITIL and COBIT. I explain what they mean for you in the next section.
Why People Choose Kevin
One Person, Start to Finish
No call centre, no hand-offs, and no new technician every visit.
Price Before Work
I’ll tell you the cost before I start. Nothing begins until you say yes.
Plain English
I explain what’s wrong and what I did, without the jargon.
Honest Advice
If something isn’t worth repairing or buying, I’ll tell you.
Qualifications
Training and Certifications Behind the Work
Twenty years of hands-on work is backed by formal training. Here is what each certification covers, in plain English, and why it matters when I look at your computer or network.
- MCSE: Microsoft Windows, servers and networks
- Microsoft Azure Fundamentals: Microsoft’s cloud services
- IBM z/OS Administration: large business computer systems
- ITIL: running IT support with clear, proven processes
- COBIT: managing IT risk and security properly
- Incident and Problem Management: finding the real cause, not just the symptom
My Approach
Repair, Upgrade or Replace? How I Decide
Not every problem needs a new computer, and not every old one is worth saving. I look at the age, the fault and the cost, then give you my honest recommendation before any work starts.
Worth Repairing
A good machine with one faulty part, like a cracked screen, a tired battery or a failed drive, is usually worth fixing. A repair like this can give it years more life.
Worth Upgrading
A slow computer with sound hardware often just needs a tune-up, more memory or a faster drive. That is usually far cheaper than buying new.
Time to Replace
If the repair would cost close to a new machine, or the computer can no longer run supported software, I’ll say so and help you choose something sensible for your budget.
Computer, Laptop and IT Support in Melbourne
Tell me the problem and I’ll point you to the fix. I’ll give you a price before any work starts.
Slow, Noisy or Won’t Start?
I find out why, explain it in plain English and fix it. If it isn’t worth repairing, I’ll tell you so.
Lost Files or a Dying Drive?
I rescue what can be rescued, then set up backups that actually run, so it doesn’t happen twice.
Wi-Fi Dropping Out or Too Slow?
Dead zones, slow speeds, routers and cabling, plus small office networks designed, set up and fixed.
Worried About Scams or Viruses?
I check your devices, accounts, backups and passwords, then give you a plain-English action list.
Need Email on Your Business Name?
I register your domain, set up matching email addresses and move mailboxes without lost messages.
Buying or Building a Computer?
Honest buying advice, custom PC builds, and Windows, Office and antivirus licences set up for you.
Not Sure What You Need?
IT consultancy: honest advice on what to buy, fix or leave alone, for homes and small businesses.
Does This Sound Familiar?
Pick the one closest to your problem, or just call and tell me what’s going on.
Don’t see yours? Tell me what’s going on and I’ll get back to you.
1.
Call or Message Me
Tell me what’s going on and where you are. You’ll get me, not a call centre.
2.
Choose How I Help
I can come to you, connect remotely, or you can drop the device off with me.
3.
A Clear Diagnosis and a Price
I explain what’s wrong in plain English and tell you the cost. Nothing starts until you say yes.
4.
Fixed and Explained
I test everything, show you what I did and answer your questions.
On Site, Remote or Drop-Off
Pick whichever suits you. If you’re not sure, call and I’ll suggest the quickest way.
On-Site IT Support
I come to your home or office.
Best for
Networks, Wi-Fi, home offices and anything awkward to carry.
Good to know
Call to check I cover your suburb.
Remote IT Support
I connect securely to your computer while you watch.
Best for
Software problems, email set-up, tune-ups and quick questions.
Good to know
You’ll need a working internet connection.
Drop-Off Computer Repairs
You bring the device to me in Templestowe.
Best for
Hardware repairs, custom PC builds and data recovery.
Good to know
Call first so I know it’s coming.
Business Details
Who You’re Dealing With
Everything you might want to check before you call. If anything here isn’t clear, just ask me.
The Business
K1 IT Solutions is just me, Kevin. I do the work and I answer the phone.
- K1 IT Solutions
- Run by Kevin
- 20 years in IT
- Over 2,000 clients helped
Where to Find Me
Based on Church Rd in Templestowe, in Melbourne’s north-east.
- 13/411 Church Rd, Templestowe
- Drop-offs by arrangement, call first
- Home visits and remote help too
Get in Touch
Call, email or send a message. You’ll get me.
Find Me Online
Read what clients say, or follow along.
Local to Melbourne’s North-East, Based in Templestowe
I work on site across Melbourne’s north-east and inner east. Not sure if I cover your suburb? Give me a call and ask.
- Templestowe
- Lower Templestowe
- Doncaster
- Doncaster East
- Blackburn
- Blackburn North
- Box Hill
- Box Hill South
- Bulleen
- Balwyn
- Nunawading
- Ringwood
- Viewbank
- Eltham
- Rosanna
- Donvale
- Mont Albert
- Mont Albert North
- Lower Plenty
- Warrandyte
- Park Orchards
What Clients Say
39 five-star reviews on Google. Real reviews from people I’ve helped.
Kevin provided excellent service repairing my laptop. His communication was outstanding and he was very generous with his time explaining everything clearly throughout the process. He was professional, reliable and I would highly recommend him to anyone needing computer repairs. Thank you Kevin!
Jay H.
Google review
Kevin was excellent in resolving issues with my high-end PC. He demonstrated great knowledge and quickly identified a solution that delivered a great result. His pricing was reasonable, and he consistently responded promptly to my messages. I wouldn’t hesitate to recommend him to friends and family.
Brandon C.
Google review
Kevin provided excellent service in fixing up my laptop. His communication was quick and clear, and his professionalism was evident throughout the process. Not only that, but the cost was very reasonable. I highly recommend Kevin’s services to anyone in need of laptop repairs.
Agha P.
Google review
Quick Guides From Kevin
How to back up your photos before the old drive dies
Most people I meet have years of family photos sitting on a single drive. That is fine until...
Why your laptop takes forever to start
A laptop that takes minutes to be usable is frustrating, but it is rarely a sign that you...
Questions About Me and My Work
Can’t see your question? Call me on 0421 381 670 or send a message.
Who Will Actually Do the Work?
Me. K1 IT Solutions is a one-person business, so the person you speak to on the phone is the person who comes to your home or works on your computer. There are no hand-offs and no new technician each visit.
How Long Have You Been Doing This?
I’ve worked in IT for 20 years, with over 2,000 clients helped and about 6,000 jobs completed, from slow laptops and dead drives to small office networks.
What Qualifications Do You Have?
My certifications include MCSE, Microsoft Azure Fundamentals, IBM z/OS Administration, ITIL, COBIT and an incident and problem management certificate. I’m happy to explain in plain English what any of them mean for your problem.
Where Are You Based, and Where Do You Work?
I’m based at 13/411 Church Rd in Templestowe, Melbourne. I work on site, remotely or by drop-off across 21 suburbs in Melbourne’s north-east and inner east. You can see the full list on my service areas page.
Do You Help Small Businesses as Well as Households?
Yes. I look after home offices and small local businesses, including networks, email, backups and everyday support.
Can I Read Reviews Before I Call?
Yes. I have 39 five-star reviews on Google from people I’ve helped. You can read them on my Google profile.
How Much Will It Cost?
I’ll tell you the price before I start, and nothing begins until you say yes. If something isn’t worth repairing, I’ll tell you that too.
Tech Trouble? Ask Kevin.
Call me, send a message, or ask for a quote. You’ll get a straight answer and a price before I start.
- kevin_dayani@yahoo.com
- 13/411 Church Rd, Templestowe
Get a Quote
Tell me what’s going on and I’ll get back to you.